What is a 'Nearly New' phone ?
Nearly new ' handsets are phones returned to Vodafone stores under the Vodafone 14 day money back guarantee. This means that if a customer changes their mind within 14 days of purchase Vodafone will refund the customer and send the phone to an accredited refurbishment centre. Here it is extensively tested and any minor faults (scratch on screen etc) rectified with new parts. In most instances a brand new phone and 'nearly new' phone will look virtually identical side by side. The product is then REPACKAGED IN VODAFONE PACKAGING AND SEALED WITH A VODAFONE SECURITY STICKER/SEAL and resold with a full 12 month Vodafone warranty.The phone comes connected to our pay as you talk service, locked, and with a full 12 month warranty. The phone is automatically connected to Vodafone's smartplus price plan which gives*:
Calls from 3p
Texts from 2p
Introduction
Vodafone's smartplus price plan is ideal for evening & weekend calls, you can add our 30 day packs to benefit from great value on texts, pictures and calls.
* For more information on our pay as you talk price plans, including the alternative smartstep tariff which may be more suited if you are a heavy user of your phone, click here.
The phone is locked to the Vodafone network.
The phone comes with a standard 12 month warranty.
You can only successfully bid for this phone if you are a UK resident and holder of a UK debit or credit card, which is registered to a UK address.
By bidding for this product it is assumed you agree to the full terms and conditions of our Pay As You Talk service which can be found here.
Payments
Vodafone has moved its payment system to the safe and secure Paypal system. PLEASE NOTE: Vodafone will only ship items to the registered Billing Address held by Paypal for a customer's payment card and you will be asked to provide this at the first page of our secure Marketworks checkout. You will then be directed to Paypal as part of our checkout flow.
To check out simply click the button below:
If you are the winner, click the button above to check out right now!
Alternatively you may click the PAY NOW button within your eBayWinning Bidder e-mail or wait for the ITEM WINNER e-mail to arrive from Vodafone which contains a link to our secure Marketworks checkout site.
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Shipping
Our end user sales via eBay are offered to all valid UK post codes which includes the Channel Islands, Scottish Isles and the Isle of Man.
UK Mainland Shipping is £7.00 (includes packaging, insurance, and registered delivery). Please note that the shipping fee is not included in the final auction sale price, and is added at the point of checkout. We do not offer discounts for multiple purchases at this point in time.
We aim to get your purchase to you within 5 working days of your payment being successfully received.
We ONLY ship items to your PAYPAL BILLING address.
We will ONLY ship to UK BFPO addresses.
We DO NOT offer group shipping discounts as shipping is charged 'PER ITEM.'
Postage and Packing
Buyer pays shipping and handling costs. See individual product listings details for shipping and handling costs.
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Other Policies
Bidding
By bidding for this product it is assumed you agree to the full terms and conditions of our Pay As You Talk service provided here.
Warranty
Unless otherwise stated in the auction listing, products are expected to be in working condition and are sold with a 12-month Vodafone warranty. If a fault develops after 14 days, please contact our customer service department using our Webform. PLEASE NOTE: THE VODAFONE WARRANTY PROVIDES A MEANS OF OBTAINING A REPAIR FOR PHONES DEVELOPING A FAULT AFTER 14 DAYS AND WITHIN 12 MONTHS OF THE PURCHASE DATE. THIS WARRANTY DOES NOT PROVIDE DIRECT REPLACEMENT OF THE FAULTY PHONE WITH A NEW UNIT.
Returns and Repairs Policy
1. PLEASE NOTE THAT FOR ALL RETURNS: YOU MUST CONTACT OUR CUSTOMER SERVICE TEAM AT vodafonesupport@marketworks.com AND YOU WILL BE PROVIDED WITH INSTRUCTIONS ON HOW AND WHERE TO RETURN YOUR ITEM. VODAFONE EBAY STOCK IS MANAGED SEPARATELY TO OUR RETAIL STOCK AND THEREFORE ALL ITEMS MUST BE RETURNED TO THE ADDRESS THAT WE SHALL PROVIDE.
2. You may return items within 14 days of receipt for a full refund, providing the item is returned with proof of purchase complete will all original materials and in the same physical condition complete with all accessories and packaging as when the item was received by you.
3. If an item is faulty upon receipt or an item develops a fault within 14 days of receipt:
a. You may return the faulty item to Vodafone Store on eBay for a full refund providing the item is returned complete will all original materials and in the same physical condition as when the item was despatched, or
b. You may return the item to Vodafone Store on eBay for a replacement provided a relevant replacement is available.
Vodafone will cover the cost of collection and replacement of any items developing a fault within 14 days of receipt by you. The refund will be applied to the card used to pay for the order. Please allow up to 14 days for the credit to appear on your account.
4. Please note that the stock we sell on eBay largely consists of 'Brand New End-of-Line,' and reconditioned 'Nearly New' phones, and as such we hold limited stocks. In instances where an item is returned as faulty within the 14 day period, and we do not possess sufficient stock to provide a replacement, we shall offer the customer a full refund - WE WILL NOT REFUND ANY CREDIT THAT YOU MAY HAVE APPLIED TO YOUR SIM CARD AT THIS POINT - YOU WILL SIMPLY BE ALLOWED TO RETAIN THIS SIM FOR USE ON THE VODAFONE NETWORK.
5. If an item develops a fault within the 12-month warranty period please contact the customer service team at vodafonesupport@marketworks.com for advice and instructions on how you may take the item to a Vodafone retail store with proof of purchase for repair.
Refunds
You will be refunded in full for the product you return as long as we receive it within 14 working days of your delivery and it is in the same condition, complete with all accessories and packaging, as originally supplied. Vodafone will cover the cost of collection and replacement of any items developing a fault within this 14 day period. The refund will be applied to the card used to pay for the order. Please allow up to 14 days for the credit to appear on your account.
Feedback
As soon as we have received feedback from a buyer relating to a transaction with us, we shall immediately leave the corresponding feedback against their eBay ID. We like to ensure that our customers are 100% happy with their buying experience with the ¿Vodafone Store on eBay¿ prior to leaving feedback for them/. In cases where winning bidders fail to pay for their items, we will initiate eBay's "Non-Paying Bidder" process.
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Customer Service
- We have designed our listings so a majority of your inquiries can be answered immediately.
- Most questions can be answered immediately through our FAQ page (found by clicking the FAQs link on the left-hand side of the auction listing) or by using the links within the listings themselves which allow customers to view the product user manual. (Note: Not available for all products).
- You can send an e-mail to the customer service department at vodafonesupport@marketworks.com. Our customer service team are available Monday-Friday during the hours of 09.00am-17.00pm. (Excluding public holidays). Please note the following Christmas period customer service hours:
- You may expect to receive a response to your inquiry within 48 hours (excluding weekends and public holidays).
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